Shipping & Refund

Shipping and Refund Policy

 

Shipping Policy

 

Shipping costs for your order are non-refundable and are calculated based on the weight of the items you order and your location. At Olfactory Fragrance, we strive to deliver the best quality perfumes, making sure you receive your perfumes quickly and safely to enjoy the distinctive Emirati touch.

 

Estimated Delivery Times

 

For orders within the UAE, our standard delivery time is 1-3 business days from the date of order confirmation.

For international deliveries outside the UAE, please allow 5-7 business days for your order to arrive.

Please note that these timeframes are estimates and can vary depending on factors such as customs clearance, weekends, public holidays, and other unforeseen circumstances. We appreciate your understanding and patience.

 

Refund Policy

 

At Olfactory Fragrance, we are committed to ensuring the satisfaction of our valued customers. If, for any reason, you are not completely satisfied with your purchase, you have the option to return or exchange items within our guidelines.

 

Return and Exchange Guidelines:

 

You can return or exchange your purchase for up to 7 days from the purchase date.

Returned or exchanged products must be in the condition you received them and in the original box and packaging.

Before returning your item, please contact our customer service team to coordinate the return process and address any concerns or questions.

Please note that shipping costs for returns and exchanges are the responsibility of the customer.

Our mission is to offer you authentic Emirati perfumes that you will love, and we hope our shipping and refund policy reflects our dedication to your satisfaction.